GET 10% OFF OVER $79 [CODE:TT10]
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            GET 10% OFF OVER $79 [CODE:TT10]
                Free Shipping over $59

                  FAQ

                  How do I contact Customer Service?

                  Email us at: support@teecurent .com

                   

                  Why does my order say "Unfulfilled"?

                  No need for alarm, this means your order is progressing through our normal fulfillment process.  If you ordered any items on backorder, your order could remain in this status for 3-7 days during which time we are producing and packaging your items for shipping.

                  What's your return policy?

                  TEECURENT will accept your return of unworn, unwashed, like new condition (per TEECURENT discretion) and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 30 days of receipt.

                  Eligible refunds made within 30 days after receipt will be credited for the item's purchase price in the original form of payment.

                   

                  How do your shirts fit?

                  Check out our Sizing Chart for details. Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

                  Can I use more than one coupon on my order?

                  Freedom isn’t free! Our systems only allow one coupon per purchase.

                   

                  Sell Out? What if the item i’m interested in is no longer available in my size?

                  New items can be sold out rather quickly, but we may get more soon! Please contact our customer care department via New items can be sold out

                  rather quickly, but we may get more soon!

                  Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the

                  best email address for reaching you when the item becomes available.

                  Why was my order canceled ?

                  Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

                  Need to change something on my order, how can i do that ?

                  If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

                  What is neoprene?

                  Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

                  Why does StrideOn use neoprene in its products?

                  We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

                  Is neoprene waterproof?

                  Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

                  Is neoprene easy to clean?

                  Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

                  Does neoprene provide padding or protection for my belongings?

                  Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

                  How does neoprene feel to the touch / against my skin?

                  Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

                  Do StrideOn shoes with neoprene or other materials provide arch support?

                  Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

                  Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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